Support Policy Page

**Support Policy**

SUNSUNA INDUSTRIES PVT LTD (GEETA COLLECTION) , we are committed to providing exceptional support to our valued customers. Our support policy outlines the level of assistance you can expect from us and how we strive to address your needs effectively.

**1. Support Channels**

We offer support through multiple channels to ensure accessibility and convenience for our customers:

- **Phone Support:** Call our dedicated support line at [9372390448] during business hours for immediate assistance from one of our representatives.

**2. Support Hours**

Our support team operates during regular business hours 10am to 10 pm . For urgent matters outside of these hours, please email us, and we will address your concern as soon as possible.

**3. Ticketing System**

For complex issues or inquiries that require detailed investigation, we utilize a ticketing system to ensure efficient tracking and resolution. Each ticket is assigned a unique identifier, allowing you to monitor the progress of your request.

**4. Support Scope**

Our support covers assistance with the following:

- **Technical Issues:** Troubleshooting technical problems related to our products or services.

- **Product Guidance:** Providing guidance on how to use our products effectively.

- **Billing Inquiries:** Addressing questions or concerns regarding billing and payment.

**5. Response Time**

We aim to respond to all support inquiries promptly. Our response time may vary depending on the complexity of the issue and the volume of requests we receive. Rest assured, we prioritize urgent matters and strive to provide timely resolutions.

**6. Escalation Process**

If you feel that your issue has not been adequately addressed or requires further attention, you can request escalation to a higher level of support. Our escalation process ensures that your concern receives the attention it deserves until a satisfactory resolution is reached.

**7. Feedback and Improvement**

We value your feedback and continuously strive to improve our support services. Please let us know about your experience with our support team, including any suggestions for enhancement.

**Contact Us**

For support inquiries, please contact us via:

- Phone: [9372390448]

-Email ; [ support@geetacollection.in]

Thank you for choosing SUNSUNA INDUSTRIES PVT LTD (GEETA COLLECTION) We appreciate your business and look forward to assisting you.